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Balancing Transparency and Privacy

Eric Fung Admin

This is all about figuring out how to be open with our friends (yeah, I mean our customers and followers) while also keeping some cards close to our chest. It's a bit like being a magician who reveals some tricks but keeps others secret to maintain the magic.

I have seen many people vlog every single hour of the day, does that mean you want to do that too? No, but do you need to? Perhaps. Would you on purpose do an Apple leak? It seems to be the trend in the past 10 years since Jobs revealed the first iPhone. Always both denying and keeping most things under wraps.  Jobs' personal life, he never revealed too much, Apple and he tended to build in stealth. 

Why Walking This Tightrope is Good for Our Business

  • Building a Trust Bridge: Imagine if every time you talked about how we do things or the challenges we face, people nodded along, thinking, "Yep, these folks are the real deal." That's what transparency does—it builds a bridge of trust. But, there's also this superhero cape of privacy we wear that shows we're super serious about keeping the really secret stuff, well, secret. It's a double whammy of trust and respect.
  • Standing Out: You know how everyone's Instagram looks perfect but kinda the same? Well, being transparent is like showing the bloopers reel—it makes us stand out. It tells the world we're not just another face in the crowd; we're authentic and real, which is pretty rare and cool.

Making It Work Without Spilling All the Beans

  • Drawing the Line: It's like deciding what parts of your room to show in a Zoom call. We sit down and figure out what we're cool with sharing (like how we brainstorm new ideas) and what's off-limits (like the nitty-gritty of our finances). It's about sharing enough to be open but keeping back enough to stay mysterious.
  • Setting the Stage: We don't just go blabbing about everything willy-nilly. We tell our audience, "Hey, we're going to be super open about this stuff, but there are some things we've got to keep under wraps." It's like giving them a heads-up, so they know what to expect and respect the boundaries.

Peeking Behind the Curtain at Other Cool Companies

  • Buffer's No-Secrets Salary Vibes: Buffer went all out and shared everyone's salaries with the world. Crazy, right? But it actually made people trust them more and showed their team they're all about fairness and openness. They tackled the privacy part by making sure everyone was okay with it first. It's a bold move that made their team culture stronger.
  • Apple's Privacy Promise: Apple's like that friend who reassures you they won't spill your secrets. They've got all these features that let users know their data is safe and sound. By shouting about their privacy features from the rooftops, they're telling their customers, "We've got your back." 
  • Slack's "Oops, We Fixed It" Moment: When Slack had a security hiccup, they didn't just sweep it under the rug. They were upfront about what happened, what they did to fix it, and how they're making sure it doesn't happen again. It's like owning up to a mistake and then showing how you're going to do better next time.
Image from Slack by Slack

Wrapping It Up with Balance...

Balancing transparency and privacy isn't easy—it's like walking a tightrope while juggling. But when we get it right, it's pretty awesome. It makes our brand feel more human, builds trust, and sets us apart from the crowd.

Now, I'm curious—what do you think? Is there something you wish more companies would be open about? Or stuff you think should always be kept private? 

Drop your thoughts below; let's chat about it. Remember, this journey we're on is about connecting and growing together. So, let's make it a conversation, not a monologue. Can't wait to hear from you all!